How do you establish a measurement plan for tracking implementation success?
Today's technology implementations are usually driven by a desire to improve efficiency or productivity but are typically measured by adoption. We build rigor, processes, and feedback loops to ensure our end users and stakeholders are bought-in and performing well in our newly created future state. While adopting change is a critical component of understanding project outcomes, it falls short of aligning original goals with end results.
How do you justify the return on investment for the implementation? Did the end result meet the initial intent?
Leveraging our first conversation around leading indicators, join us and ACMP NorCal as we continue this discussion of measuring change as we workshop how to identify measures of success. Which measures are the best for a project? How can we create a collection plan to obtain the right data?